This isn't a slide deck. It's a working AI agent that handles prescription refills, medication management, MindHealthy behavioral health, insurance inquiries, and patient account support for C3 HealthcareRx patients.
Ask it anything about prescription refills, delivery status, med sync, compliance packaging, MindHealthy enrollment, insurance coverage, or account updates. It has real knowledge, real workflows, and real guardrails.
Built around real patient scenarios that C3 HealthcareRx's support team handles every day.
Handles refill requests, delivery tracking, order status, proactive reminders, and damaged delivery reports for poly-chronic patients.
Explains medication synchronization, compliance packaging sorted by time of day, and enrollment for patients on 5+ medications.
Guides patients through the MindHealthy program: enrollment via provider referral, session scheduling, and conditions treated including depression, anxiety, and substance use.
Answers coverage questions, explains prior authorization, connects patients with copay assistance programs, and handles billing disputes.
Updates patient information, verifies service area coverage across 12 states, and provides pharmacy hours and contact details.
Detects crisis situations and provides 988 Lifeline. Redirects medical advice requests to pharmacists. Handles adverse reactions with emergency protocols.
This demo was built from scratch for C3 HealthcareRx. Real logic for real scenarios.
Pulled C3 HealthcareRx's pharmacy services, MindHealthy program details, service areas, and compliance requirements into the AI's knowledge base.
Created patient-specific workflows for prescription refills, med sync, behavioral health, insurance, and account management.
Built HIPAA-aware guardrails for crisis detection, medical advice boundaries, and adverse drug reactions with appropriate escalation paths.
Ran 250 simulated patient conversations across happy paths, edge cases, and adversarial scenarios with an 83% pass rate.
Connected to your actual patient data. Handling your real support volume. This sandbox is just the start.
Finish Setting Up Your Sandbox